We never sell, lease, rent, distribute, or market to any customer list. The customer list provided is only used for the purposes of obtaining positive reviews for your Five Star Rated profile page.
We take our members’ data collection very seriously. In Clause 3.1.9 of the Five Star Rated Agreement, it clearly states:
“…Reviews are not used for qualification purposes, but rather for marketing review content for both the Member’s Guidebook and Website profiles…Company will use such Member provided information for review gathering purposes only; Company will not sell, re-use, solicit customer provided list for anything outside of review gathering.”
Five Star Rated requires all companies, once every year, to provide a complete list of their 50 most recently completed customer jobs for the immediately preceding 6 months or longer, if requested, as necessary to obtain a minimum of 10 sufficient customer reviews. We conduct research on these jobs through our sister company, GuildQuality, to ensure that members of Five Star Rated maintain the superior quality of work and customer service throughout their time with us. This gives homeowners the peace of mind that the companies listed in our publication are the very best.
By proactively seeking homeowner feedback, we make sure that the reviews we collect to rate companies are not from a biased, vocal minority, as is commonly the case with other online review guides and websites.
Please let us know if you have any additional questions. Send us an email at [email protected] or call us directly at (877) 902-7575.