Invoices go out during the first week of each month.
If we have not received your payment by the due date on your initial invoice, we will email you every seven days to notify you that your account is past due and to request immediate payment. After four emails, we will move your account to collections.
Invoice Contacts & Credit Card Information
You can add up to three separate invoice contacts for your company. Change these contacts any time or update your credit card information on file by emailing [email protected].
Be sure to keep your invoice contacts up to date—if we need to collect on your account, those are the people we will contact.
For your convenience, you can now make one-time payments via our website with a credit card. We will also continue to accept checks and process credit cards you already have on file.
Automatic payments make your life easier, and they’re incredibly simple to set up. Call our Member Experience team directly at (877) 902-7575 or email [email protected] if you’re interested, and we’ll take care of the rest.
Invoices that are set up on auto-pay will show a $0 invoice, so you would need to open the invoice and see the charge that was made and applied to that invoice. If you are set up on auto-pay, that is also taken out on the first week of each month.
Please let us know if you have any additional questions. Send us an email at [email protected] or call us directly at (877) 902-7575.