For your convenience, you can now make one-time payments via a secure online payment page. Enter the amount you wish to pay, your company name, invoice number, and then select “Pay Now.

Invoices go out during the first week of each month. If we have not received your payment by the due date on your initial invoice, we will make a minimum of eight attempts to collect payment before sending the account to collections.

If we have not received payment by 20 days past the invoice due date, we will email you every 2 weeks to notify you that your account is past due and to request immediate payment. If your account reaches 60 days past due, we will reach out via phone and disconnect your phone lines.

On the Per-Call billing plan, you will be charged for each call over 30 seconds as long as it does not fall into the exceptions listed below. These calls will be tracked by us through the EverConnect Portal.

We don’t charge for any calls under 30 seconds, even if that call results in a potential lead for you. We listen to all calls 30 to 60 seconds in length for customers on per-call billing.

Invoice Contacts & Payment Information You can add up to three separate invoice contacts for your company. You can change these contacts any time or update your payment information on file by emailing support@fivestarrated.

Five Star Rated invoices are sent on the last day of the month with a same-day due date. To avoid your account being past due, we can easily set up your account to run automatically on that date.

In recent years, the cost of paper and postage has seen significant increases, driven by various economic factors and industry changes. Because these costs have a direct impact on how we bill clients, keep reading to better understand the current landscape and its impact on our business operations.