BusinessBilling & Collections


If we have not received payment by the due date on your initial invoice, we will email you every seven days to notify you that your account is past due and to request immediate payment. After four emails, we will move your account to collections.

To avoid potential miscommunication, it’s important to keep your invoice contacts updated. If your account goes over 60 days past due, we will disconnect your phone lines after we’ve given you proper notice and made every attempt to collect payment or offer a payment plan.

After Five Star Rated

If your relationship with Five Star Rated ends, we will keep your phone lines active for the following 6 months. This 6-month “tail” prevents homeowners from getting the impression that your company is out of business, and it accounts for books that are still in use for a while after they arrive in homes.

You will still receive invoices during this time period to cover any potential customers who find you in our printed books after your company profile has been removed from our website.

Additional Questions

Please let us know if you have any additional questions. Send us an email at [email protected] or call us directly at (877) 902-7575.