If we have not received payment by 20 days past the invoice due date, we will email you every 2 weeks to notify you that your account is past due and to request immediate payment.
If your account reaches 60 days past due, we will reach out via phone and disconnect your phone lines. From this point, we will contact you every 7 days. If your account reaches 90 days past due, we will transfer your account to Collections.
To avoid potential miscommunication, it’s important to keep your invoice contacts updated.
Please let us know if you have any additional questions. Send us an email at [email protected] or call us directly at (877) 902-7575.